Helpline hell as taxman admits service is not good enough

People who phone HM Revenue & Customs can be put on hold for more than 40 minutes, or simply cut off, according to damning research published by the consumer group Which?. This is in the run-up to the self-assessment tax return deadline on January 31 for online tax returns for the 2013-14 tax year.

It said the government department’s chaotic phone system is “a lottery”, while HMRC itself added that it “isn’t good enough” that taxpayers struggle to get through at “very busy” times.

Here, at Stack & Jones, we are welcoming any queries regarding your Self Assessment Tax Return, either as a current or prospective client. And remember, if you are a new client, we always offer a free initial meeting to discuss your circumstances; so contact us straight away!

For more information please see the original article: The Sunday Times, Money Section, p.2. Anna Mikhailova

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